You can't hear friends in party chat or game voice chat
Check that your microphone isn't muted in the party menu, the game has voice chat turned on, and your internet isn't dropping. Restart the party chat and try again. This fixes most voice issues.
When party chat connects but audio doesn't work, it's because the mic is muted somewhere, the game doesn't allow voice chat, or your internet connection isn't stable enough. Sometimes restarting the party fixes it.
Risk: Medium
⏱ 10-25 minutes
Intermediate
⚡ Before you start
- ✓Have your headset or microphone powered on and connected to the console
- ✓Have a friend or family member available who can join a voice chat party to test your audio
- ✓Know which console you're using so you can go to the right settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing the game has separate voice chat settings from the console party chat
- Thinking the headset is broken when it's just muted
- Not restarting the party after making changes. Changes don't take effect until you rejoin
Signs you need professional help
- If your NAT Type is Strict and voice still doesn't work after enabling UPnP, or if voice keeps cutting out even with good internet speeds, contact us for network troubleshooting.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
