Your console keeps losing its WiFi connection during games
Your console is losing WiFi because the signal is too weak, something is interfering with it, or too many devices are competing for the connection. Move your console closer to the router or use an ethernet cable if you can. This fixes it.
Your console needs a strong, stable WiFi connection to stay online during games. When the signal drops, you can't play online until it reconnects. The three main causes are: console is too far from the router, too many devices are on the network at once, or something else is interfering with the WiFi signal. A stronger signal or fewer devices on the network will fix it.
- ✓Know where your router is located so you can move your console closer if needed
- ✓Have an Ethernet cable available if your router is within reach
- ✓Make sure you have 20 minutes available to test the connection after making changes
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not moving the console close enough to the router. 30 feet away is too far even with good equipment
- Leaving lots of devices on the network while gaming. Streaming video on another device will destabilize your game connection
- Assuming the console is broken when the WiFi signal is just too weak. The hardware is fine, you just need a better signal
Signs you need professional help
- If you've moved the console close to the router and turned off other devices using bandwidth but it still drops constantly, or if other devices on the same WiFi work fine but your console keeps disconnecting, contact us — the console's WiFi hardware is likely failing.
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