Game download stuck at a percentage and won't finish on console
Your console's download has hit a glitch and stopped moving. Pause the download, go offline for a moment, and restart it. This clears the error. If that does not work, clear your console's cache and try again.
When a game download gets stuck, the console lost connection briefly, the download server had a problem, or the cache memory got corrupted. We will pause and resume the download, check your connection, and if that does not work, we will clear the cache and start fresh.
- ✓Have the game or app ready to launch so you can test after making changes
- ✓Make sure you have at least 30 minutes available to test the solution
- ✓Know what device you're using so you can find the right settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Canceling the entire download instead of just pausing and resuming. This deletes the progress and you start from 0%
- Not checking storage space before trying again. A full hard drive will always cause downloads to fail
Signs you need professional help
- If the game download is still stuck after pausing and resuming, restarting the console, and clearing the cache, contact us and we will check if there is a server issue or a problem with your account.
Book a technician
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