Your games are stuttering, lagging, or running slowly
Game lag has two causes: your console is working too hard or your internet connection is slow. First, restart your console and close any other apps running in the background. If that does not fix it, close the game and check your internet speed on another device.
Lag happens when your console cannot keep up with the game's demands or your internet connection is too slow. Restarting your console clears temporary issues. Closing background apps frees up resources. Checking your internet speed tells you if slow WiFi is the problem. If it is not any of those, your console needs cleaning or the game is demanding more power than your system can deliver.
- ✓Have the game or app ready to launch so you can test after making changes
- ✓Make sure you have at least 30 minutes available to test the solution
- ✓Know what device you're using so you can find the right settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the game is broken when really the internet is slow
- Not moving the console closer to the router. Distance causes weak WiFi signals
- Leaving background apps running without realizing they use system resources
- Not lowering graphics settings and expecting high-end performance on mid-range hardware
Signs you need professional help
- Games lag even after lowering graphics settings, you have a fast internet connection but lag continues, or your console gets very hot and slows down games.
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