Your console won't read game discs
It's just a dirty or scratched disc. Clean the disc with a soft cloth and try again. If the console makes grinding noises, the drive can have a problem and needs service.
A disc won't read because it's dirty or scratched. The disc drive reads using a laser and even a small smudge blocks it. A quick clean fixes it. If the disc is visibly damaged or the drive makes grinding sounds, the hardware can be failing.
Risk: Medium
⏱ 5–15 minutes
Beginner
⚡ Before you start
- ✓Have the game disc ready and within arm's reach
- ✓Have a soft, lint-free cloth available for cleaning the disc
- ✓Make sure your console is plugged in and you can access the power button and disc eject button
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to clean the disc with tissues or rough cloth. This scratches it more
- Assuming the drive is broken when the disc just needs cleaning
- Continuing to use the console if it's making grinding sounds
Signs you need professional help
- If the console makes grinding or squealing sounds when reading discs, every disc shows an error even after cleaning, or the disc is from a different region and won't play, contact support for assistance.
Book a technician
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