Game save data is corrupted or won't load
Corrupted saves happen when the power goes out or the console shuts down while saving. First try loading a different save or older save if you have one. Your console keeps backups automatically. If no other saves work, delete the corrupted save and start fresh, or restore from cloud backup if you have one.
Game saves get corrupted when something interrupts the save. A power cut or console crash. Your console automatically backs up saves to cloud storage, so you can restore an older version. You can lose your most recent progress, but you won't lose everything. Delete the broken save and restore from backup.
- ✓Have your account password ready in case you need to access cloud backup settings
- ✓Make sure your console is fully charged or plugged in before attempting recovery
- ✓Give yourself enough time for the process to complete without interruption
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Deleting the corrupted save without checking cloud backup first
- Not enabling cloud backup again after deleting a corrupted save
- Thinking the whole console is broken when it's just one corrupted save file
- Trying to manually fix the save file
Signs you need professional help
- If all saves for all games are corrupted or won't load, the console keeps corrupting saves even after you've restarted and enabled cloud backup, or you've deleted the corrupted save and started a new one but it's corrupting immediately again, contact support for assistance.
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