Forgot your Mac login password and can't get in
You can reset your password using your Apple ID without losing anything on your computer. Go to the login screen, look for Forgot password at the bottom, and click it. Then follow the steps with your Apple ID.
If you forgot your Mac login password, Apple lets you reset it using your Apple ID without losing any data. You will see a Forgot password option on the login screen. Click it and answer a security question or use your Apple ID, then set a new password.
- ✓Have your Apple ID email address ready
- ✓Have your Apple ID password ready
- ✓Make sure you have internet access to confirm your Apple ID
- ✓Be at the login screen where you can enter a password
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to reset without internet — you need internet to check your Apple ID
- Assuming the Mac is broken when it is locked — a password reset gets you back in quickly
Signs you need professional help
- If the password reset option is not appearing at your login screen, or if your Apple ID reset worked but you still cannot log in, give us a call and we will help you get back in.
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