Mac keeps restarting on its own with a grey screen
Your Mac is crashing due to a serious software or hardware problem. This is called a kernel panic. The fastest fix is to restart in Safe Mode and let your Mac check and repair itself.
A kernel panic is your Mac's way of shutting down when something goes dangerously wrong. Either hardware is failing or software is corrupted. The repeating restart cycle happens because the problem starts again as soon as your Mac boots up. Safe Mode stops extra apps from loading, which lets you see if it's a software problem or something deeper. If it keeps happening even in Safe Mode, the hard drive or RAM likely needs replacing.
- ✓Have some time free—troubleshooting this can take 20–60 minutes
- ✓Note any recently installed apps or software before problems started
- ✓Keep your Mac plugged in during this process
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Ignoring the kernel panic warning and continuing to use the Mac normally
- Not checking if a recently installed app caused the problem
- Forcing restart instead of letting Safe Mode fix the issue
Signs you need professional help
- If Safe Mode fixes the issue but you can't identify which app caused it, or if kernel panics continue even in Safe Mode, give us a call and we'll diagnose the hardware.
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