Mac can't find your printer when you try to add it
Your Mac and printer aren't communicating because they're on different WiFi networks or too far from the router. Make sure they're on the same network and close to the router first. Then try adding it again — this fixes it.
For your Mac to see your printer, they need to be on the same WiFi network and able to reach each other. If they're on different networks or too far from the router, your Mac simply can't find it. We'll get them on the same network, then add the printer to your Mac.
- ✓Check that your printer is turned on and showing a power light
- ✓Confirm your Mac is on the same WiFi network as your printer
- ✓Have your WiFi password ready if you need to reconnect the printer
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming your printer is on the same WiFi just because it's in range
- Giving up after the first try — sometimes it takes a few attempts
Signs you need professional help
- Your Mac and printer are definitely on the same WiFi, both are restarted, and the printer still doesn't show up. Your router has settings you don't understand. You have a specialized printer that needs custom setup.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
