Locked out of Mac because of FileVault encryption
If you remember your password, reset it using your Apple ID from the login screen. If you forgot it, you'll need your recovery key that was created when FileVault was turned on. If you don't have the recovery key, a technician will need to help you regain access.
FileVault is encryption that protects your data if your Mac is stolen. It asks for a password before your Mac boots up. If you forgot or lost the password, the Mac is locked and cannot be accessed without the recovery key or Apple ID reset. We'll try to reset your password first, then look for a recovery key.
- ✓Have any documentation from when FileVault was set up
- ✓Know whether your Apple ID is linked to this Mac
- ✓Look for any printed recovery keys or saved recovery information
- ✓Have proof of ownership or purchase documentation ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to reset the password while the Mac is at the FileVault login screen — you have to let it fail first
- Confusing your user account password with your FileVault password — they can be different
Signs you need professional help
- You cannot enter your password, cannot use Apple ID to reset it, and do not have your recovery key. Your Mac cannot be unlocked without professional support. Call us with your proof of ownership and we can discuss your options.
Book a technician
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