Router shows connected but no internet access
Your internet connection between the modem and router is broken. Restart both the modem and router by unplugging them for 30 seconds. This fixes it.
When your router shows connected but nothing works, the issue is between the modem and router or between the modem and your internet provider. The WiFi is working fine, but there is no actual internet coming in. We will restart the equipment, check the cables, and confirm your internet service is active.
- ✓Have both the modem and router within arm's reach and make sure they are both plugged in with lights on
- ✓Have access to a working device with mobile data or access to a neighbor's WiFi to check ISP status
- ✓Stay near the modem so you can see the lights and identify which one shows internet connection
- ✓Have your ISP's support number or website ready in case you need to check for outages
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only restarting the router and not the modem. The modem is what connects to the internet, so it is the one that needs restarting
- Not waiting long enough after restarting. Modems need 2-5 minutes to fully reconnect
Signs you need professional help
- If the modem's internet light stays off after a full restart and you have checked all the cables, your ISP has an outage or your account has an issue. Call your ISP and describe what you see on the modem lights.
Book a technician
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