Devices show connected to WiFi but there's no internet
This means your router can't talk to the internet even though your device can talk to the router. Restart the router by unplugging it for 30 seconds, then plug it back in and wait 2 minutes. This fixes it.
Your device is talking to the router fine, but the router itself can't reach the internet. This happens when the router loses its connection to your modem, the modem is broken, or your internet provider has an outage. The quickest fix is to restart both the modem and router. Unplug them both for 30 seconds, plug the modem back in first, wait for it to settle, then plug the router back in.
- ✓Have at least one other device nearby to test the connection after each step
- ✓Look at the modem and be ready to check for lights that are on and showing normal activity with blue or green lights
- ✓Have a way to contact a neighbor or check your ISP's website if needed for outage information
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only restarting the router and forgetting to restart the modem. They're separate devices and both need restarting
- Waiting less than 2 minutes for the modem to reconnect after restarting. Modems take time to talk to the provider's network
- Assuming one loose cable is the problem without checking the other connections. Check both the modem and router ends
Signs you need professional help
- You've restarted both the modem and router, checked all the cables, and still have no internet. Call your internet provider to check if the modem is broken or if there's a line problem.
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