Router not working after a firmware update
A bad firmware update needs a factory reset to clear corrupted settings. A factory reset returns your router to its out-of-box state. You'll need to reconfigure it and reconnect all devices.
Sometimes firmware updates introduce bugs or corrupt the router's settings. A factory reset clears this corruption and gives you a fresh start. After the reset, you'll need to set up your WiFi network name and password again. This fixes most post-update problems.
- ✓Perform a soft restart first by unplugging the power for 30 seconds and plugging back in
- ✓Wait 5 minutes after the update finishes before assuming something went wrong
- ✓Determine whether the problem affects just WiFi or whether wired internet also doesn't work
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Holding the reset button for only 2-3 seconds. This just reboots, not a full reset. Hold for 10-15 seconds.
- Not writing down your broadband username/password before reset on a third-party router
Signs you need professional help
- Factory reset doesn't restore internet access Your ISP hub is asking for broadband login details you don't have Router is stuck in a reboot loop
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