No internet after a router firmware update
A firmware update sometimes resets your internet settings. Restart the router by unplugging it for 30 seconds. This brings the internet back.
Firmware updates can reset your router's settings, breaking the connection to your modem. The fix is to restart the router and wait for it to reconnect to the internet. If a restart doesn't work, the Ethernet cable connecting your modem to the router has come loose or the modem needs a restart. In rare cases the update fails and the router needs a factory reset.
- ✓Is the router plugged in and turned on (lights are on)?
- ✓Check that the Ethernet cable from the modem to the router is still plugged in on both ends
- ✓Is the modem plugged in and its lights looking normal?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not waiting the full 30 seconds when restarting the router. You need to give it time to fully shut down
- Only waiting a minute after restart before trying the internet. Give it a full 2-3 minutes
- Restarting the wrong device (the modem instead of the router or vice versa)
- Unplugging from the wall outlet instead of unplugging the power cable from the router itself
Signs you need professional help
- You've restarted the router and modem both with a full 30-second wait and still no internet after 5 minutes The router's lights are still blinking or off-color after 5 minutes of being restarted The Ethernet cable is connected but the modem isn't showing any internet lights
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