One of your mesh WiFi nodes keeps going offline
A mesh node going offline is a loose connection, bad placement, or a power problem. First, check that the node is plugged in firmly and hasn't overheated. Unplug it for 30 seconds, then plug it back in and wait 2 minutes for it to restart.
Mesh nodes talk to each other over WiFi to spread your signal around your home. When a node goes offline, it means the connection between that node and the main router got too weak or the node lost power. It's something simple like the outlet is loose or the node is too far from the main router. Sometimes the node itself has a hardware problem and needs replacing.
- ✓Have the node plugged in and ready to restart if needed
- ✓Have your hand ready to feel the node for temperature as you troubleshoot
- ✓Know the distance between the offline node and the main router
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the main router is broken when it's actually just one node failing. Check that the router itself is fine first
- Placing the node in a closet or corner to hide it. This causes overheating and signal loss
- Not waiting long enough for the node to restart. Give it 2-3 minutes after plugging it in
Signs you need professional help
- If you've restarted the node, moved it closer to the main router, and it's still going offline every few hours, the hardware is likely failing and needs to be replaced. Get in touch and we can help you get a replacement.
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