Router DNS not resolving. Websites not loading but internet is connected
Your router isn't translating website addresses into IP addresses. The DNS server it's using is either down or unreachable. Change the DNS to Google's public DNS (8.8.8.8) or Cloudflare's (1.1.1.1) in your router settings. This fixes it in under a minute.
DNS is the system that turns www.example.com into an actual IP address so your browser can connect. When DNS stops working, websites appear unreachable even though you're connected to the router. We'll change your router to use a public DNS server that's more reliable than your ISP's.
- ✓Have another device on hand to test the DNS resolution after each step
- ✓Keep a web browser or DNS testing tool ready to test websites load after each step
- ✓Have your router's IP address available (most commonly 192.168.1.1 or 192.168.0.1)
- ✓Be ready to check the router's lights to confirm the internet connection is active
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only changing one DNS server instead of both. Change primary (8.8.8.8) and secondary (8.8.4.4) for reliability
- Not waiting long enough after restarting the router for DNS to reset
- Assuming the router is fine without checking if the modem is also having problems
Signs you need professional help
- If websites still will not load after switching to Google DNS and restarting both your router and modem, your internet connection is down completely. Give us a call and we will check if it is a service outage or a problem with your equipment.
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