Internet speed is much slower than what you're paying for
Something is slowing down your connection. It is your WiFi being weak, too many devices using bandwidth, or a problem with your ISP. Go to speedtest.net right now and check your actual speed against what you're paying for.
Your internet speed depends on three things: how fast your ISP connection is, whether you're on WiFi or ethernet, and what else is using bandwidth. If you're on WiFi far from the router, the speed will drop. If three people are streaming video at once, the speed will drop. If your ISP connection itself is the problem, a speed test will show it.
- ✓Run your actual speed test right now at speedtest.net. Run the test three times and note the average
- ✓Know what speed tier you're paying for. Look at your ISP bill or log into your ISP account online
- ✓Confirm whether you're on WiFi or connected with an ethernet cable. Ethernet is always faster and more reliable
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Testing speed on WiFi far from the router and assuming the ISP is slow. WiFi is always slower, test on ethernet first
- Not pausing cloud backups or video streaming before testing. These can cut your speed in half
- Thinking you need a new router when your ISP connection itself is the problem. Test on ethernet first
Signs you need professional help
- If your ethernet speed is at least 80% of what you're paying for but WiFi is much slower, or if your ethernet speed is lower than what you're paying for, or if multiple devices or rooms have slow speed all the time, get in touch and we'll help diagnose the issue.
Book a technician
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