Websites are loading but showing fake pages instead of the real site
Someone has hijacked your router's DNS settings to redirect you to fake websites. This is serious. We'll reset your DNS back to normal and you must change your router password immediately.
DNS hijacking happens when someone breaks into your router and changes the DNS settings. DNS is the system that translates website names into addresses. When hijacked, your router sends you to fake websites designed to steal passwords or infect your computer. This needs immediate action.
- ✓Have a smartphone or tablet on hand with mobile data enabled so you can test an alternative connection
- ✓Make sure you have the admin password so you can access your router's settings page
- ✓Have your router's login information ready — the IP address is on the sticker on the back of your router
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not changing the admin password. Just fixing DNS won't stop attackers if they still have access
- Forgetting to save or apply the DNS changes
- Assuming it's a device problem when it's actually the router. Always check if other devices have the same problem first
Signs you need professional help
- If you can't log into your router, you'll need to reset it to factory settings. Contact us to help. If DNS is reset but websites are still redirected, there can be malware on your devices or additional router compromise. If you entered passwords into fake sites, contact your banks and email providers immediately and then reach out to us.
Book a technician
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