Unknown devices are connected to your WiFi network
Unknown devices are either a neighbour using your WiFi, a family member on a device you forgot about, or someone unauthorized. Check your router's connected devices list and disconnect anything you don't recognize. Then change your WiFi password immediately so whoever it was cannot return.
Your WiFi password is your only lock. If someone has it, they're using your internet and can be seeing your network traffic. Check the admin page to see what's connected. Disconnect anything you don't recognize, then change your password to cut off anyone who shouldn't be there.
- ✓Have your router's admin credentials ready — check the back of the router if you don't know them
- ✓Know which of your own devices should be connected (phones, computers, tablets, smart home devices)
- ✓Keep a record of the time and speed when checking your connection — note any recent slowdowns
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Disconnecting a device but not changing the password. They'll just reconnect with the old password
- Using a weak password like '12345678' or 'password'. Make it at least 12 characters with mixed letters and numbers
- Telling people the WiFi password through email or messaging apps. Speak to them in person or call if it's urgent
Signs you need professional help
- Unknown devices keep reconnecting even after you change the password. You can't access your router's admin page to see the connected devices list. Devices are connecting to your WiFi but you've confirmed your password hasn't left the house.
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