VPN not connecting when using home router
Your router is blocking the VPN connection. Go into the router settings and look for VPN Pass-Through or IPsec settings and turn them on. If the router has a built-in firewall blocking ports, you need to allow VPN traffic.
When a VPN doesn't work on your home network, the router is getting in the way. Your router's firewall is blocking the VPN protocol, or VPN pass-through is disabled. We will access the router settings, enable VPN support, and make sure the right ports are open.
- ✓Test VPN on mobile data to confirm it works there — if it does, the problem is the router
- ✓Have your router manual available to confirm whether it mentions VPN support
- ✓Be ready to switch between WiFi and mobile data to isolate the problem
- ✓Know your router's admin credentials so you can access the settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to fix the VPN app when the real problem is the router. Test on mobile data first to confirm
- Not restarting the router after changing settings. Changes only take effect after a restart
Signs you need professional help
- If you have enabled VPN pass-through and the VPN still will not connect, or if your router doesn't have VPN pass-through as an option, your router does not support the VPN protocol you are using. Call us and we can check your router model and recommend alternatives.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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