Your VPN won't work when connected to your WiFi
Your router is probably blocking the VPN protocol. Most routers have this disabled by default but can enable it easily. We'll turn on VPN passthrough in your router settings and your VPN should work fine from home WiFi.
VPN passthrough is a setting in your router that allows encrypted VPN connections to pass through. Without it enabled, your router blocks the VPN connection before it even starts. The fix is simple. Go into your router settings, enable VPN passthrough, and your VPN will start working.
- ✓Have your VPN login details ready — you'll need them to test the connection
- ✓Confirm whether VPN works on mobile data by switching away from WiFi and testing
- ✓Know your router's admin credentials so you can access the settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not restarting the router after enabling passthrough. The settings don't take effect until the router reboots
- Enabling passthrough but not saving the changes. You have to click Save or Apply for the changes to stick
- Assuming all VPN protocols work the same way. Some routers support certain protocols better than others
Signs you need professional help
- If you can't find the VPN passthrough option in your router, your router model doesn't support it. Contact us to confirm. If you enable passthrough but VPN still doesn't work, your VPN service could have specific router requirements. Check with your VPN provider. If you're not sure which VPN protocol you're using, ask your VPN provider and we can help you configure the right router setting.
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