Strangers are using your WiFi and consuming your internet
If strangers are on your network, they're stealing your bandwidth and can be accessing your files. Change your WiFi password immediately to something strong. Check your router's device list to see who's connected and disconnect anyone unknown.
When strangers have access to your WiFi, they use your internet bandwidth, slow down your connection, and can view traffic on your network. The fastest fix is to change your password to something strong, check only your devices are connected, and make sure your WiFi uses WPA2 or WPA3 security.
- ✓Know what your WiFi password is — check the router label if it's the default or if you don't remember
- ✓Test your internet speed on a wired connection versus WiFi to compare them
- ✓Know which devices in your household should be connected to the network
- ✓Note whether internet speed varies at different times of day
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Creating a strong password but not actually saving it in the router. You must click Save for it to work
- Not restarting the router after changing the password. Old connections stay active until you reboot
- Creating a strong password then writing it on a Post-it on your monitor. Anyone can see it
- Sharing the new strong password with guests and not changing it back when they leave
Signs you need professional help
- If you disconnect unknown devices and they keep coming back. Your router has been compromised If you can't identify which devices in the list are yours. We can help you review them If you've been unknowingly sharing WiFi for a long time. There are security implications
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
