Devices aren't showing up on your network
Devices disappear from your network when they lose connection or when the router forgets them. Restart your router by unplugging it for 30 seconds, then have your router forget the network and reconnect to it again. If a new device won't connect at all, make sure you're typing the WiFi password exactly right.
Your router keeps a list of all your devices that have connected to it. When a device hasn't connected in a while, or when there's a problem with the connection, the router stops showing it in your router list. You can get it back by restarting the router, then having your router forget the WiFi network and reconnect to it as if it was the first time. If a completely new device won't connect, check the WiFi password — it's a typo.
- ✓Make sure your router is turned on and has WiFi enabled by looking for the WiFi symbol on the front
- ✓Have the WiFi network name written down from the sticker on the back of your router
- ✓Have the WiFi password written down exactly as it appears on the sticker, including all capitals and numbers
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Typing the network password wrong. Even one capital letter or number in the wrong place will block the connection
- Thinking airplane mode is off when it's actually on. Airplane mode blocks all wireless connections
- Not waiting long enough for the router to finish restarting. Wait a full 2 minutes before trying to connect again
Signs you need professional help
- You've restarted everything and your device still won't connect. Get in touch and we'll investigate. Multiple devices have disappeared from the network at the same time. A device connects but can't actually access the internet or other devices on the network.
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