How to factory reset your router
A factory reset erases all your custom settings and restores the router to how it came from the factory. This takes about 5 minutes, but you'll need to set it up again from scratch including your WiFi name and password.
Factory reset clears everything: your WiFi name, password, custom settings, parental controls, and anything else you've configured. After the reset, the router goes back to its default settings, and you'll need to set it up again like it's brand new. This is useful when you've forgotten the password or if the router is behaving badly.
- ✓Make sure the router is plugged in and powered on. The lights should be on
- ✓Check that you have time to set it up again. You'll need to reconnect devices after
- ✓Have a pen or small pointed object ready: a straightened paperclip works
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not holding the reset button long enough. It needs to be held for 10-15 seconds, not just tapped
- Unplugging the router while it's restarting. This can cause problems. Let it complete the restart
- Forgetting to set up a new WiFi password after resetting. Leaving it on default is a security risk
Signs you need professional help
- If you pressed the reset button but the router didn't reset, or if it reset but won't respond at the default address with the default password, get in touch and we'll help you troubleshoot.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
