5GHz WiFi network not showing up on devices
Your 5GHz network is either disabled in the router settings or set to hidden. Log into your router settings and turn on 5GHz broadcasting. If it is already on, check if it is hidden and make it visible.
When the 5GHz network stops showing, it is disabled or hidden in your router. Some routers have 5GHz turned off by default or hide it after an update. We will log in to the router, enable 5GHz, make sure it is broadcasting, and get your devices to see it.
- ✓Have other devices on hand that can scan for 5GHz networks (to compare if they find yours)
- ✓Keep the router where you can see the lights to check for a 5G light indicator
- ✓Keep your device nearby and ready to reboot or toggle WiFi if needed
- ✓Have the router manual or model number available so you know what features it supports
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Confusing the 2.4GHz and 5GHz networks. If you have both, you will see two network names in the list
- Not restarting the router after making changes. The 5GHz network won't appear until you save and restart
Signs you need professional help
- If you've enabled 5GHz in the router settings and it still doesn't appear on your devices, give us a call — we'll check your router model and find the best option for you.
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