Moving smart home devices to a new account
Moving devices to a new account means removing them from the old one and adding them to the new one. Some devices support a direct transfer through the app. Check the old account's app first for a transfer or ownership option before factory resetting.
Smart home devices remember which account owns them. To change that, you need to remove your device from the old account and add it to the new one. Some manufacturers make this simple with a transfer feature. Others require you to factory reset your device.
- ✓Can you access both the old and new account? You'll need to log into both
- ✓Are your devices powered on and connected to WiFi?
- ✓Do you have the setup codes for your devices? They're on the box or in a manual
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Factory resetting your device before removing it from the old account. You can still need to call the manufacturer to fully unpair it
- Not waiting long enough after a factory reset before trying to add your device to the new account
Signs you need professional help
- If your device still shows in the old account after removal and reset, or the new account can't find it to add, get in touch and we'll sort it out.
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