Smart home app logged you out after an update
Updates sometimes clear your login for security. Just log back in with your account password and your devices will reconnect right away. If your password doesn't work, use the 'Forgot Password' option to reset it.
Smart home apps log you out sometimes after an update to reset security settings. This is normal and happens for your protection. You just need to sign back in and the app will reconnect to all your devices. If you've forgotten your password, you can reset it through the app or your account website.
- ✓Check if the app is asking you to log in when you open it
- ✓Try entering your password. Is it the same password you normally use?
- ✓Check if you get an error message and what it says
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Closing the app immediately after signing in. Give it at least a minute to reconnect to all devices
- Trying to control devices before they show as online. Wait for the online status to update first
- Using an old password. Make sure you're using your current account password
Signs you need professional help
- If you've signed in and waited 5 minutes but devices still show offline, or if the password reset email never arrives, contact the app company's support.
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