Smart home app won't log me in or keeps signing me out
Your app's stored information is corrupted or your password has changed. Clear the app's cache, reinstall it, and try again. If you get a lockout message, wait 15 minutes before trying again.
When your app won't log you in, it's because the app is using old login information that doesn't work anymore, or the stored files got corrupted. Your password can have changed on the website, or the app tried too many wrong passwords and locked you out. Clearing the app and reinstalling it fixes this.
- ✓Check your WiFi or mobile data is working
- ✓Try logging in from a computer to make sure your password is correct
- ✓If you see a lockout message, wait 15 minutes before trying again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using an old password that you don't remember changing
- Clicking login over and over after getting locked out -- this makes the lockout last longer
Signs you need professional help
- If you've tried all these steps and still can't log in, or the app keeps showing server errors while other apps work fine, get in touch and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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