Smart home devices keep dropping off WiFi
Smart home devices need 2.4GHz WiFi, not 5GHz. If your router combines both bands into one network, it is steering your devices to 5GHz. Create separate WiFi networks for 2.4GHz and 5GHz, or disable band steering.
Most smart home devices only work on 2.4GHz WiFi, not 5GHz. When there are too many devices on 2.4GHz or when your router uses band steering (automatically moving devices between bands), smart devices get pushed to 5GHz and stop working. The fix is to separate the two bands into different WiFi networks so devices stay on 2.4GHz.
- ✓During device setup, does the app ask for 2.4GHz or 5GHz? Always choose 2.4GHz
- ✓Does your router have one WiFi name for both bands or two separate names?
- ✓How many smart devices do you have? More than 25-30 on one 2.4GHz network causes congestion
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Setting up a device while your phone is on 5GHz but trying to connect your device to 2.4GHz -- they need to be on the same band for setup to work
- Changing WiFi channels without understanding it affects all devices
Signs you need professional help
- Router doesn't allow SSID separation You have 30+ smart devices and need help with a mesh WiFi setup
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