Smart home device won't respond to commands
If a device shows offline, it's lost WiFi. Power cycle your device first (switch it off and back on). If multiple devices are offline, restart your router.
Offline devices mean WiFi is broken between your device and your hub or router. It is your device is too far away, the router settings changed, your device lost power, or your smart bulb was switched off at the wall. Start by power cycling your device, then check the router if multiple devices are offline.
- ✓Are other smart devices also offline or is it just this one?
- ✓Is your device plugged in and getting power?
- ✓For smart bulbs: is the physical light switch turned on?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Fully factory resetting a device when a simple power cycle would have fixed it
- Assuming a smart bulb is broken when someone just switched it off at the wall
- Not waiting long enough for your device to reconnect after powering on
Signs you need professional help
- Device reconnects but keeps dropping offline within hours Multiple devices are offline and restarting the router doesn't help
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