Smart home hub showing devices as unavailable
The hub lost connection to one or more devices over WiFi, but it's just a WiFi signal issue or the hub needs a restart. Power off your hub for 30 seconds, turn it back on, and wait 5 minutes for devices to reconnect. If the problem comes back, a device is too far from the hub.
Your hub is the translator between your phone and your smart devices. When it shows everything as unavailable, it means the connection between the hub and your devices broke. This happens because the WiFi signal weakened, the hub crashed, or a device lost power. A simple restart brings most devices back instantly. If it keeps happening, you'll need a stronger WiFi signal or to move devices closer to the hub.
- ✓Check that your hub is plugged in and has power. Look at the status lights on your computer
- ✓Check that your WiFi network is working. Pull up a website on your phone to make sure internet is up
- ✓Check how far each device is from the hub. Smart home devices work best within 30-50 feet, less if walls are in the way
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only restarting one device when the problem is actually with the hub. Always restart the hub first
- Assuming devices far from the hub will work fine. Smart home devices have limited WiFi range
- Not waiting long enough after restarting for devices to rediscover the hub. Give it a full 5 minutes
Signs you need professional help
- Devices show as unavailable right after you restart the hub. The hub can have lost internet connection All devices are close to the hub but still show as unavailable after restart Devices reconnect for a few hours then go unavailable again
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