New smart home device won't connect to your hub
New smart home devices need to be in pairing mode and close to the hub when you add them. Restart your computer, put it in pairing mode, and make sure it's within 10 feet of the hub. That fixes it.
Smart home devices need to be told they're ready to connect (pairing mode) and need to be close to the hub when they first join the network. If the connection fails, it's because your computer can't reach the hub or isn't in pairing mode anymore. Restarting and trying again fixes most connection problems.
- ✓Check that your computer is powered on and has a working battery or power cable
- ✓Check that your computer is within 10 feet of the hub
- ✓Check that the hub itself is working and connected to WiFi
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to pair while your computer is too far away. Bring them into the same room
- Giving up too quickly. Pairing can take 2-5 minutes, so wait it out
- Not putting your computer in pairing mode. It won't connect without it being in this state
Signs you need professional help
- You've tried everything and your computer still won't pair your computer pairs but keeps disconnecting The hub is full and won't accept new devices
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