Smart lock not responding to the app
The lock has lost its WiFi connection or battery is too low. First, check if the physical lock button works. If it does, the lock is fine but the WiFi connection is bad. Go home and restart the lock by removing the batteries for 30 seconds and putting them back in.
Smart locks need a WiFi connection to respond to your app. When the connection drops, the lock stays locked but the app can't control it. If the physical lock button works but the app doesn't, it's a connection problem. If neither works, the battery is probably dead.
- ✓Check if you can hear the lock trying to move when you press unlock in the app. If you can, the lock is alive but disconnected
- ✓Try the physical button on the lock. If that works, the lock is fine but WiFi is the problem
- ✓Check the app to see if it says 'offline' or 'no connection'. This confirms the lock is disconnected
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only removing one battery instead of both. Both batteries have to be removed to fully reset the lock
- Not waiting long enough for the lock to reconnect. WiFi reconnection takes 2-3 minutes, not seconds
- Assuming the app is broken when the problem is the WiFi connection
Signs you need professional help
- You've restarted the lock and router, replaced the batteries, and the app still shows offline. The lock's WiFi module can be damaged The lock is responding to the app now but keeps disconnecting. WiFi signal is unstable and needs professional assessment
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