Smart home device stuck on Updating firmware
Firmware updates that stall are caused by a weak WiFi connection or your computer losing power. First, check that your WiFi signal is strong where your computer sits. Move it closer to your router if needed. If the signal is good, restart your computer by unplugging it for 30 seconds and plugging it back in. Stuck updates clear up immediately.
Smart home devices update their software (called firmware) over WiFi. If the connection drops or your computer loses power during an update, it gets stuck partway through. The good news is this is reversible. A fresh restart clears a stuck update and lets your device try again.
- ✓Keep your device powered on and connected to WiFi during the update
- ✓Position your device close to your WiFi router if possible
- ✓Make sure no other devices are downloading large files on your network
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Unplugging your computer during the update thinking it will help. This makes the problem worse, not better
- Leaving your computer far from the router while updating. Move it closer first, then update
- Trying multiple updates in a row without restarting your computer between attempts
Signs you need professional help
- If your device is still stuck on the same update after 15 minutes of restarting, or if it won't reconnect to WiFi after a restart, get in touch and we'll help you reset it.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
