Your smart bulb won't connect to WiFi during setup
Smart bulbs are picky about WiFi. You're either on a 5GHz network when the bulb only supports 2.4GHz, or the bulb isn't close enough to the router to see the network. Move the bulb closer to your router and make sure you're setting it up on a 2.4GHz WiFi network.
Most smart bulbs only work on 2.4GHz WiFi -- not 5GHz, even if your router broadcasts both. They also need to be close to the router during setup to form the initial connection. Once connected, they can work from further away. The fix is straightforward: move the bulb near the router, connect it to the 2.4GHz network, and try again.
- ✓Have your bulb powered on before starting
- ✓Make sure your WiFi network is accessible from your bulb location
- ✓Keep your bulb available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to connect to a 5GHz network when the bulb only supports 2.4GHz
- Starting the setup from across the room instead of next to the router
- Assuming the bulb is broken when it just needs a factory reset
- Not realizing your router broadcasts both frequencies and picking the wrong one
Signs you need professional help
- Bulb connects but immediately drops offline when moved away from router. Bulb still won't connect after trying 2.4GHz from close to the router. Router doesn't have a 2.4GHz network option at all
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