Your smart bulb is stuck on the wrong colour or won't change
A smart bulb that won't change colors is stuck because the WiFi connection is weak or the bulb lost connection to the app. Turn the bulb off at the wall switch for 10 seconds, then turn it back on to reset the connection. If that doesn't work, remove the bulb from the app and pair it again to give it a fresh start.
Smart bulbs change colors by receiving commands from your app over WiFi. When the connection is weak or drops, the bulb can't get new color commands and stays stuck on whatever color it was last told to be. We'll do a quick reset by turning the bulb off and back on, which makes it reconnect to your WiFi. If that doesn't work, we'll remove and re-pair the bulb in the app to give it a fresh start.
- ✓Have your bulb powered on before starting
- ✓Make sure your WiFi network is accessible from your bulb location
- ✓Keep your bulb available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Turning the bulb off using the app instead of the wall switch. The app needs the bulb to be powered to send color commands
- Not waiting long enough after turning the bulb back on. It needs 30 seconds to reconnect to WiFi before it will respond
- Trying to change color multiple times in a row because the first command didn't work. Wait 5 seconds between color taps to let the command go through
Signs you need professional help
- You've reset the bulb and re-paired it but it still won't change colors. The bulb changes color very slowly or only sometimes responds. The bulb worked before and recently stopped, even after a reset
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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