Smart lock won't lock automatically
Your lock isn't connecting to the app properly or the auto-lock setting got turned off. Open your lock's app and turn auto-lock back on if it's off. If it's already on, restart the lock and your phone's app. This fixes most problems.
Auto-lock is a feature that locks your door after a certain amount of time passes. If it's not working, the lock either lost its connection to your phone or the setting got disabled. Turning it back on and restarting both the lock and the app solves it. The problem is a connection hiccup.
- ✓Have your smart lock powered on before starting
- ✓Make sure your WiFi network is accessible from where your lock is installed
- ✓Keep your smart lock available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Turning on the app's notification alerts instead of the actual auto-lock feature. Notifications and auto-lock are different settings
- Replacing batteries but not closing the battery cover fully. The lock won't work if the compartment isn't sealed
- Setting the auto-lock timer to zero seconds. It won't lock if the timer is disabled
Signs you need professional help
- If auto-lock is on, batteries are fresh, and the lock still won't lock, the lock likely has a hardware fault. If the lock won't show any connection status in the app and won't respond to any commands, get in touch and we'll sort it out.
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