Your smart lock won't unlock from the app
The lock has lost connection to your WiFi or Bluetooth. Turn your phone's Bluetooth off and on, then try unlocking again. This reconnects it. If it still doesn't work, go to your WiFi settings and make sure your lock is still connected to your network.
Smart locks talk to your phone either through Bluetooth (for short distance) or WiFi (for distance). When that connection drops, the app can't send the unlock command. It's a connection problem, not a broken lock. The quickest fix is toggling Bluetooth off and on.
- ✓Have your smart lock powered on before starting
- ✓Make sure your WiFi network is accessible from where your lock is installed
- ✓Keep your smart lock available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the lock is broken when the battery is just low. Always check the app's battery indicator first
- Trying to unlock from too far away when the lock uses Bluetooth. You need to be within 30 feet
- Not restarting the lock itself after WiFi problems. Just reconnecting to WiFi from the app doesn't always work
Signs you need professional help
- If you've restarted the app and lock, checked the battery, and the lock still won't unlock, or if the lock works with the physical key but never responds to the app at all, get in touch and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
