Smart home device won't pair or connect
Pairing fails because your phone and device aren't on the same 2.4GHz WiFi, the WiFi password is wrong, or your device is too far from the router. Connect to 2.4GHz WiFi, get close to the router, and try pairing again.
Device pairing requires your phone and device on the same WiFi and close to the router. If pairing fails, it's a WiFi issue. Your phone hands the WiFi password to your device, and if the distance is too great or the signal is weak, this handoff fails.
- ✓Have your smart device powered on before starting
- ✓Make sure your WiFi network is accessible from where your device is installed
- ✓Keep your smart device available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using 5GHz WiFi when your device only supports 2.4GHz
- Not realizing the WiFi password is case-sensitive
- Pairing from too far away from the router
Signs you need professional help
- If your device still won't pair after all these steps, or if it pairs but immediately disconnects, give us a call and we'll check if your device is broken.
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