New smart device won't connect to WiFi during setup
Most new smart devices won't work on 5 GHz WiFi. They need 2.4 GHz. Check your router to see if 2.4 GHz is enabled and turned on. Connect the new device to the 2.4 GHz band, then once it's set up, you can test it on other bands if your router supports them.
Smart devices use older wireless technology that only works on 2.4 GHz WiFi, not the newer 5 GHz. If your WiFi router only broadcasts 5 GHz or has it disabled, your device won't find or connect to your network. The solution is to enable the 2.4 GHz band on your router. Once your device is set up, many can also work on 5 GHz if your router supports dual band.
- ✓Have your smart device powered on before starting
- ✓Make sure your WiFi network is accessible from where your device is installed
- ✓Keep your smart device available for testing throughout troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to connect on 5 GHz and assuming your device is broken when it just doesn't support that frequency
- Typing the password wrong but then trying again without actually checking what the correct password is
- Leaving your device far from the router during setup because you plan to move it there later. Weak signal breaks the setup process
- Enabling only 5 GHz to speed up WiFi and forgetting about smart devices that can't use it
Signs you need professional help
- Your router has 2.4 GHz enabled, the password is correct, and your device still won't connect, your device connects once but keeps losing WiFi connection every few minutes, or you're getting a specific error message about security settings or encryption.
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