Your smart plug won't turn off when you tell it to
Your smart plug has a child lock or safety feature turned on that's blocking remote off commands. Go to the app settings for the plug and turn off child lock, parental controls, or any setting that says 'prevent remote off' or 'physical button only'.
Smart plugs have a safety feature called child lock that blocks remote commands. When it's on, you can turn the plug on via the app but not off -- you must use the physical button on the plug itself. This keeps kids from turning expensive equipment off remotely. The fix is simple: go to the plug's settings in the app and turn off child lock.
- ✓Can you turn the plug on via the app? If yes, the plug is working
- ✓Does the physical button on the plug work? If yes, the plug itself is fine
- ✓Check the plug's settings in the app for any option mentioning lock, child safety, or parental controls
- ✓Is the plug working correctly in another account or on another person's phone?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not knowing that child lock exists -- thinking the plug is broken when it's just locked
- Forgetting to save settings after disabling child lock
- Trying to troubleshoot without checking the plug's own settings first
- Assuming the WiFi is the problem when it's really a lock setting
Signs you need professional help
- You disabled child lock but the plug still won't turn off. The plug settings don't have any lock or safety option visible. Physical button on the plug also won't turn it off
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