Smart plug won't turn off when you schedule it or use the app
Your plug has lost connection to your app or WiFi, or it's waiting for a command it didn't receive properly. Restart the plug by unplugging it for 10 seconds, then test with the app. If that doesn't work, the schedule is set to a different time zone.
When a smart plug won't turn off, a connection hiccup is happening between the plug, your app, and your WiFi network. The plug is receiving commands late, your phone is out of range, or the plug needs a fresh connection to your smart home hub. We'll restart the plug, check your WiFi, and make sure the schedule is set correctly.
- ✓Check that the plug is plugged into power and the indicator light is on
- ✓Check that your phone is on the same WiFi network as the plug
- ✓Check if other smart home devices respond to commands from your app
- ✓Check if the plug worked normally in the past week
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the plug is off because the app says so. the app can show the wrong status if it hasn't synced with the actual plug yet
- Not checking the schedule time zone. it defaults to a different location instead of your actual one
Signs you need professional help
- If the plug still won't turn off after restarting it and checking your WiFi, give us a call and we'll troubleshoot your hub connection or check if the plug needs replacing.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
