Your smart home routine isn't running at the time you set
The routine is disabled in the settings or your smart home hub has lost connection to the internet. Open the routine settings in the app and make sure the toggle is turned ON. Check that your hub or voice assistant shows Online in the app, not Offline.
Smart home routines run on a schedule through your smart home hub. Whether that's an Alexa device, Google Home, or a dedicated hub. If the hub loses internet connection, it can't reach the cloud to see what time it is, so it doesn't know when to run the routine. If the routine is disabled in settings, it won't run no matter what. Checking the hub connection and making sure the routine is enabled fixes this.
- ✓Check if your smart home hub or device shows Online or Connected in the app. If it says Offline or Disconnected, that's why the routine didn't run
- ✓Check if you can manually trigger the routine from the app. If yes, the routine itself works but scheduling isn't
- ✓Check if your phone has the correct date and time set. Smart homes use your phone's time to calculate when to run routines
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Checking the time on your phone instead of the time on your hub. The hub can have the wrong time even if your phone is right
- Setting a routine to Weekdays but then expecting it to run on the weekend
- Deleting a routine and creating a new one without checking if the old one was actually running or not. Test the old one first
Signs you need professional help
- Your hub shows Online and the routine is enabled but it still doesn't run at the right time. Multiple routines stopped working at the same time after a power outage or internet interruption. The app shows the hub is Online but voice commands don't work and routines don't trigger
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