Video doorbell motion detection not sending alerts
Motion alerts are disabled in one of three places: your doorbell app settings, your phone's notification settings, or your doorbell's activity zones. Check all three. If motion detection is set to record only, turn on alerts. If alerts are off, you will not get notified.
Video doorbells have motion alerts turned on and off in multiple places. Even if motion detection is working and the doorbell is recording, alerts are silenced in your app, blocked on your phone, or disabled in the doorbell's detection zones. We will check all three and turn alerts back on.
- ✓Check if your phone has notification permission for the doorbell app
- ✓Check if notifications are set to off in the doorbell app settings
- ✓Check that your phone is not in Do Not Disturb or silent mode
- ✓Check if you are home and the doorbell is set to home mode, which sometimes disables alerts
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Checking only one notification setting when there are three places to check. app, phone, and home mode
- Leaving motion detection on record-only mode instead of alert mode
Signs you need professional help
- If you have turned on motion detection, enabled notifications in both the app and phone, and you still don't get alerts, give us a call and we'll check if your doorbell has a connection issue or needs to be reconfigured.
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