Your new smart home device won't pair with the hub
Your device and hub are probably too far apart or can't see each other through walls. Move the new device within 20 feet of the hub during pairing. Make sure the hub power cable is fully plugged in.
Smart home hubs talk to devices using WiFi, Bluetooth, or Zigbee -- wireless signals that don't travel far through walls and metal. When a new device won't pair, it's because your device is too far from the hub or the hub isn't powered properly. Move your device close to the hub, make sure the hub is plugged in firmly, and try again.
- ✓Is the hub plugged in and showing a green light or normal status?
- ✓Is the new device powered on and powered up fully (not low battery)?
- ✓Can you see the hub from where your computer is? Any walls between them?
- ✓How far apart are the hub and device right now?
- ✓Is the hub in pairing mode? Most hubs show a blinking light when looking for devices
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to pair from far away thinking the range is bigger than it actually is
- Not realizing the hub needs to be in pairing mode before starting
- Assuming your computer is broken when it's just too far from the hub
- Forgetting that the hub itself must be powered on with a working connection
Signs you need professional help
- Device pairs near the hub but immediately shows offline when moved to normal location Device still won't pair after moving it into the same room and resetting both Hub pairs your computer but app shows it's incompatible
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