Alexa not responding to wake word or voice commands
Alexa usually stops responding when the microphone is muted, disabled in the app, or the device lost connection to WiFi. Checking the mute button, re-enabling the microphone, and reconnecting to WiFi fixes it in most cases.
When Alexa doesn't respond to the wake word, the microphone is muted, disabled in settings, or the device can't hear you due to a WiFi connection issue. We'll check the physical mute button, confirm the mic is enabled in the app, and make sure the device is connected to your network.
- ✓Have the Alexa app open on your phone so you can check settings and re-enable the microphone if needed
- ✓Make sure you're standing near the Alexa device so you can press the mute button and speak clearly
- ✓Know your WiFi password in case you need to reconnect the device
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Checking the app setting but not the physical mute button — both need to be enabled
- Not waiting for the WiFi to reconnect after re-entering the password — it takes 30 seconds
- Speaking too quietly or with the device too far away — Alexa needs clear, distinct voice commands
Signs you need professional help
- If you've unmuted the device, enabled the microphone in the app, and made sure WiFi is connected and Alexa still doesn't respond, the microphone hardware or WiFi antenna may have failed. Give us a call.
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