Your voice assistant isn't responding to commands
Your smart speaker has lost WiFi connection or the microphone is muted. Check that the speaker is plugged in and connected to WiFi. You should see a solid light or no light at all, not a red light. If there's a mute button on top of the speaker, make sure it's not pressed in.
Smart speakers need two things to work: power and an internet connection. Without WiFi, the speaker can't reach the servers that understand your voice and send back answers. If the speaker is muted, it won't listen to anything you say no matter what. The quickest fixes are checking that the speaker is connected to WiFi and that the microphone isn't muted.
- ✓Check that the speaker is plugged in. Look for a solid light or no light at all, not a red light
- ✓Check that the mute button on top of the speaker is not pressed. It should pop out slightly when unmuted
- ✓Check that your WiFi is working. Try opening a website on your phone to make sure you have internet
- ✓Check that the speaker shows in the smart home app as 'Connected' or 'Online'
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking the speaker is broken when it just needs WiFi reconnected. Unplug it and set it up again like you did the first time
- Not checking if the mute button is pressed. It's the simplest cause and easiest fix
- Forgetting that the router can drop devices off WiFi. Restarting the router can help the speaker find it again
Signs you need professional help
- The speaker is plugged in, unmuted, connected to WiFi, and still won't respond to any commands. Get in touch The speaker was working fine and suddenly stopped responding to voice commands without any changes The speaker shows as online in the app but won't play any response sound at all
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