Wrong smart speaker or device responding to voice commands
Multiple smart speakers are close enough to hear the same voice command and both responding. Either move them farther apart, give them different room names in the app so you can address them by location, or turn off voice activation on the speakers you don't want responding.
When multiple smart speakers are near each other and hear the same voice command, they all try to respond at the same time or the closest one responds first. The app has settings to control this. you can assign speakers to specific rooms, use full wake words with room names, or disable voice activation on speakers you don't want responding to nearby commands.
- ✓Check if both speakers are set to the same room name in the app. they should have different room names
- ✓Check how far apart the two speakers are. if they're very close, one will always hear the command meant for the other
- ✓Check if both speakers have voice activation turned on. maybe you only need it on one
- ✓Check if you're using the speaker's full name or just the wake word when you give commands
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing the speakers are both in the same room in the app even though one is in a different physical room
- Using the wake word alone instead of adding the room name to specify which speaker to use
Signs you need professional help
- If you've checked room assignments and turned off voice on one speaker but they're still both responding, there can be a deeper app or account sync issue. Give us a call and we'll check your setup.
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