OneDrive sync is stuck and your files aren't uploading
Pause and resume sync, restart OneDrive, check if a file is open in another app, and check your internet connection. One of these fixes the problem.
Sync hangs because a file is open elsewhere, your internet dropped, or there's a large file uploading. Try pausing and resuming, restart the app, close any open files, and wait longer for big uploads.
Risk: Medium
⏱ 10–20 minutes
Intermediate
⚡ Before you start
- ✓Check internet connection is stable (not WiFi dropouts)
- ✓Check that file isn't open or locked by another application
- ✓Confirm OneDrive account is properly authenticated
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking if file is open in another application
- Assuming sync is broken when actually uploading a large file
- Not waiting long enough for large files to complete
- Not checking internet connection quality before troubleshooting
- Assuming cloud quota is not full without checking actual usage
Signs you need professional help
- If sync remains stuck after 30 minutes with small files, or if same files repeatedly fail to sync, or if sync works for some files but not others, or if error messages appear like 'insufficient quota' or 'access denied', get in touch and we'll help you sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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