Zoom can't access camera, shows black screen
Zoom doesn't have permission to use your camera, or the camera is being used by another app. First check that Zoom isn't blocked in your system privacy settings. If it's allowed there, the camera is probably in use by another app. Close that app and restart Zoom.
When Zoom can't access your camera, the problem is a permission issue. Your operating system requires you to give Zoom permission to use the camera, and that permission can be turned off. In some cases, another app is using the camera and Zoom has to wait for it to finish.
- ✓Make sure your camera works in other apps like Skype, Teams, or FaceTime
- ✓Make sure Zoom is blocking the camera in Settings or Preferences
- ✓Check your System Settings to check that Zoom has camera permission
- ✓Make sure another app is currently using the camera
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only checking Zoom's settings without checking your system camera permissions
- Not realizing that another app using the camera will block Zoom from using it
- Not completely closing Zoom before restarting it - just closing the window isn't enough
Signs you need professional help
- If your camera works in other apps but still won't work in Zoom after checking all permissions and settings, give us a call and we can help troubleshoot or reinstall Zoom if needed.
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